Childsafe off but still blocking sites. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Click Apply. Select SPAM Settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. Should the issue persist post back here to have issue flagged to the forum team. Instructions here for WIndows PCs. Pick a category to get started. 67. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. VPN Apps for all devices and unlimited simultaneous connections. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. WiFi hotspots. org (returns an SSL error), and ProtonVPN. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. on 10-06-2023 13:58. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 1. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. Every computer on the internet must have a unique. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I cannot turn off web safe. Account - Cable. on 20-08-2018 08:53. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. We give all our customers a complete, market leading security package called Virgin Media Security,. 4. 123. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". If, however, you're still experiencing the problem, please pop back to us. imap. . At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I keep getting the message seen in the attached picture. There's no firewall settings that I can see, and one time I got to see a page saying. c. It only appears when using Microsoft Edge as the browser. 67. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. The Web Safe function was working properly for the full year that I was. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. 2. VodafoneSign in to My Virgin Media a. Changes to our Acceptable Use Policy for Virgin Media Mail. The Virgin Media blocking method. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8. 8 and/or 1. Following the above link still takes me to the new GUI. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. It’s easy to turn on. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. com (blocked by Web Safe), bestvpn. a02. Kind Regards, Steven_LQuickStart, set up and connections. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. More about Web Safe. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. 4. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 3. Security matters. 168. Some help would be greatly appreciated. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. These changes affect all Virgin Media email addresses ending in the. I have my own user end protection against malicious sites so neither is desirable. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. If you want to protect children, then click on the Child Safe filter. Hi I have been using Websafe for some time but I noticed this morning (about 7. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Click: Web Safe. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Child safe is stuck off on my account despite it looking like it's active on my settings page. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Doesn't seem to make a difference. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. 8. Turn your TV on and get connected. Once logged in you will see 2 filters; Virus Safe and Child Safe. Try. Hello. . use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Account - Mobile. May just be a. 1. Vodafone Sign in to My Virgin Media a. Account - Cable. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. ' The child safe settings are on and correctly configured. ) and blocked and allowed websites have disappeared completely. How to whitelist a website. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. 48. Select the correct HDMI input for your box. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Manual configuration settings for email. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. Open a Web browser (e. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Home Phone. Options. Just bear in mind this would reset everything. It’s important you choose a passcode that’s different to the one you use to unlock your device. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. We give all our customers a complete, market leading security package called Virgin Media. Once logged in you will see 2 filters; Virus Safe and Child Safe. 8. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Account - Mobile. Makes sure your dns settings on your computer are manually set - 8. If you changed the computer's network settings to use any Public DNS does that re-gain access. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 9. I will be able to assist and get this changed for you. 140 and not, the expected, 81. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. To turn parental controls off on Android, you need to go to the Play Store. Recycle or return your kit. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 100 & 194. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. com 194. We give all our customers a complete, market leading security package called Virgin Media. Phone. Online security - Sorry the changes you made were not saved. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Virgin Media help and support. I have been trying for a couple days to change the websafe settings on my account, but am unable to. 123 and 194. SpeedQuickStart, set up and connections. 250. If it’s not a technical issue you need help with then we’re here to support you on. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. 4. com. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Options. If you're still having issues changing your settings, please let us know. This is a fast and very easy trick that can work even if you're not a Virgi. com nslookup protonvpn. 1 or 192. Doesn't work in Igconito, Chrome Browser, Edge or Safari. I'm able to access online account and change the Web Safe Settings. "Sorry the changes you made were not saved, please try again". Qurento. 220) in case it's a local DNS issue. Virgin Media Web Safe allows you to restrict certain types of. Some help would be greatly appreci. - 5157648. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Anyway, I recently moved house (August) and kept the same package. It looks like my websafe setting is switched to off. I will be able to assist and get this changed for you. 15-02-2023 21:11 - edited 15-02-2023 21:15. Billing and payments. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 159. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. View Apps > Web Safe > manage your Web Safe settings - takes. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Networking and WiFi. Any help appreciated. Shaun0963. Post back here to have issue flagged to the forum team. For best protection, we recommend using Virgin Media Internet Security and Web Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. on 13-06-2022 11:42. 4) or OpenDNS (208. Stream from Virgin Media. Thank you for the help. Email address. They provide the functionality via the Websafe function linked above. We'll go over how to set up the filter, what. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. We would like to show you a description here but the site won’t allow us. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Click the big on/off icon to connect. Networking and WiFi. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. gin. Changes to our Acceptable Use Policy for Virgin Media Mail. pc. Parental controls block websites and applications that you think are unsuitable for your child. 993. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 9. com (connection reset error). 1. 220. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Does anyone know if there. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Phone. Re: Websafe settings won't save. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. IPSec Pass-Through. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Select SPAM Settings. Changing network settings to use any Public DNS should re-gain full access for the device. Community Natter. Reply. Mobile customers can also use the app to keep on. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Select Help & Settings. QuickStart, set up and connections. I did try to access a restricted site over the WIFI and. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 159. A new secure password will be generated for. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Then follow the instructions on screen to finish your set up. 168. Welcome to the community and thanks for taking the time to post here on the forums. Welcome to the community and thanks for taking the time to post your issue on the forums. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. e. 222. 0 Kudos. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Set “Private DNS provider name” to: dns. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Here you’ll find all the help you need for Virgin Media related problems and issues. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. When. I will send a private message - watch out for the purple envelope inviting you in. Networking and WiFi. This problem has been running for over 2 months now. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. org. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media takes online safety seriously. 67. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 8 & 8. I have web safe switched off but still certain sites wont load. Back up your device using iCloud or your computer. I'll be in touch soon. Also check the dns settings of your vpn while you're there. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. 40am) that all the settings for blocked categories (e. Click on Plan and device. Joining in. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. You may want to start by seeing what your site report looks like using a tool like Blocked. Find the right spot for your hub. Child Safe is enabled by default for new A/Cs. . POP3 Settings. Virginmedia. . 1/help for specific device where Web Safe is not working. 1. We hope that helps. For a single one, you may be able to get an exemption. 0800 052 9429 Virgin Media. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I called VM and after waiting nearly an hour the person on the end of the phone reassured. If you want to know more, the updated sections are 6. More about Virgin Internet Security. * Call costs may vary. Options. Abdelmonem. com. Account - Mobile. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Could I request for some intervention from any of the admin to. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. - 5083340. VM has WebSafe enabled. 4. Tap Install Now. 4. resolved IP Address is 185. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. AFAIK Web Safe setting cannot be configured through Hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. I keep getting the message seen in the attached picture. Any website unsuitable for children is blocked by default. 222 and 208. opens perfectly in both Firefox and in Edge. google (disable when using mobile data) 0 Kudos. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. The message you get from the pc isthat "something has gone wrong on our side. A quick look at this handy picture should help you find the best location. These are two settings – Virus Safe and Child Safe. This is so annoying as it seems as no one can help you over the phone. ExpressVPN. Hey @DavidCalla,. on 20-08-2018 08:53. 1/help for specific device where Web Safe is not working. Switched On Families. AtlasVPN: A fast and secure VPN that is great for streaming. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. web safe. on 02-09-2023 18:58. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. We would like to show you a description here but the site won’t allow us. . Access Virgin Media router settings in modem-only mode. . But everyone I try, it says oops page is broken. on 18-10-2022 19:33. Settings. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Remember that parental control settings are only one part of online safety. - 5205097 - 3. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. You’ll pay nothing for 3 months (with no payment details. Navigate to the My Apps tab and select Web Safe from the menu. I have 3 devices. TV. on 27-08-2023 09:39. org). Chatter and natter. To recover your email address we need your account number, area reference and date of birth. Virgin Media Web Safe and Virgin Media. 🙂 I'm sorry to hear that you're still experiencing this issue. Virgin Media Web Safe Log in to your My Virgin Media account. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Reset Hub password. Regards, Steven_L. Options. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Click here to view more details on content filters from Virgin Media’s Web Safe. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 8K; 276;. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. 0 Kudos Reply. To access your Virginmedia. 222 and 208. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. Chatter and natter. pc. Access your bills, diagnose faults and manage your package. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Virgin Mobile. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. This help content & information General Help Center experience. Re: Blocked websites list gets removed. Any website unsuitable for children is blocked by default. Try computers with Cisco’s OpenDNS using 208. My Virgin Media makes managing your account easier with all your information in one place. AS Name. 8. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 192. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1 — the Internet’s. try going to if Web Safe is on this site should be blocked. Try with Open.